Care home rated above-average in nationwide survey

Red Oaks Care Home, in The Hooks, Henfield was given an overall performance rating score of 948 out of 1,000 in the latest Your Care Rating Survey. The national average is 800.

The Your Care Rating Survey is conducted by leading market research organisation Ipsos MORI.

It covers care homes that primarily serve older people – 65 years and older. However, where younger adults live in such care homes, they are also included. The survey covers the whole of the United Kingdom.

The purpose of Your Care Rating survey is to give care home residents a voice, promote continuous quality improvement in the care sector and provide an authoritative source of information for existing and prospective customers.

Now in its fifth year, over 18,000 residents from 914 care homes across the UK took part and gave their assessment.

Each care home was given an overall score based on residents’ feedback across four broad themes; Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.

Red Oaks Care Home achieved scores of 994 for ‘Quality of life’ and 986 for ‘Choice and having a say’, meaning the residents of Red Oaks Care Home highly rate the standard of care they receive.

Duncan Edwards, general manager at Red Oaks Care Home, said: “It’s great that our residents value the care they receive at Red Oaks Care Home. All of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling.
“While we’re really pleased with our scores, we are committed to continually improving our services and the survey helps us do that by giving us direct resident feedback.”

The care home was also rated as good overall in the latest Care Quality Commission report in August 2015.

All of this year’s results for every care home surveyed are displayed on the Your Care Rating website (www.yourcarerating.org).

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