MP blasts BT over line delay

The constituent's phone was cut off after a BT pole in front of his home became destabilised.

He waited in vain for three weeks for BT to rectify the problem before contacting Mr Baker.

Mr Baker pursued the matter with BT's fault development line to find out when the phone line would be repaired, only to be told that no date had been set.

Instead, he discovered that BT had offered his constituent a mobile phone as a temporary replacement leaving the offer of a message service which could not the accessed!

Advisers then hung up on Mr Baker's caseworker and failed to return a call despite a promise to do so.

The resident was finally reconnected on Monday this week.

Said Mr Baker. 'The way BT have treated my constituent is disgraceful. Even after five weeks there was still no commitment to fix the faulty line.

'The unhelpful advisers at BT customer services have compounded the problem and seriously undermined my opinion of their organisation

'I have written to the BT chief executive demanding an immediate explanation. BT must make up some serious ground to restore their reputation as a customer-friendly company.

'I am also waiting to hear what measures their chief executive is taking to compensate my constituent for the inconvenience caused by this situation.'

A BT spokesman said: 'We are sorry to hear that a customer is disappointed with the level of service they have received from us.

'As a company we strive to restore service when it fails as quickly as possible and provide first class customer care in all areas.'